So someone emailed and asked if we pack Free Shipping orders differently because they read somewhere that ToyDemon's Free Shipping orders are often packed with less material and not discreet at all.
First, let us assure you that all packages are packed and treated the same regardless of whether shipping is paid or not. We don't single out orders based on customer or shipping paid. There's nothing to gain for us trying to purposely mess up an order. It creates inefficiency in the packing process!
If a customer is acting like an asshole, we would simply cancel the order and refund the money. We won't keep the money and stop answering emails!
Now there are a couple of differences between a Free Shipping order against a paid shipping order, and let us address them here:
1. Priority
If a 1-Day and a Free Shipping order came in at the same time. Then no question the 1-Day shipping gets processed and packed first because we need to get it out to make the 1-Day delivery. Now that doesn't mean the Free Shipping won't go out on the same day, they still do. Express and Ground pick ups are separate. Express needs to make the deadlines, so they come earlier. Ground usually comes a little later since it's not as time sensitive and gives us more time to process.
Extreme situations like Black Friday will make us ship out the Free Shipping Orders the next day because there are simply too many packages and everyone is super busy, Post Office and FedEx included. During those times, we will make announcement ahead of time, or change the Ship Date at checkout, so you will always be in the know.
2. Cost / Method
Because we offer Free Shipping for first time registered customers without minimum, and at $35 for repeat customers, we need to get the shipping cost down as much as possible. We hope the member rewards and perks will make you want to keep the same account and level up instead of making a new account every time.
For the majority of the Free Shipping orders, FedEx Smartpost will be the most economical shipping method. There are exceptions and some orders get upgraded to Ground or even 2-Day shipping because it's cheaper. We have no idea how it is cheaper, we just follow the quoted rates and process them.
Hope that clears up questions and misconceptions that some might have about our shipping procedure.
If you have any problems or issues with your order, please EMAIL US! If you don't tell us, there's no way we would know! So whoever had that issue with your Free Shipping order, please contact us, we will do our best to make it right.
Have you had any issues receiving our packages? Let us know below.
First, let us assure you that all packages are packed and treated the same regardless of whether shipping is paid or not. We don't single out orders based on customer or shipping paid. There's nothing to gain for us trying to purposely mess up an order. It creates inefficiency in the packing process!
If a customer is acting like an asshole, we would simply cancel the order and refund the money. We won't keep the money and stop answering emails!
Now there are a couple of differences between a Free Shipping order against a paid shipping order, and let us address them here:
1. Priority
If a 1-Day and a Free Shipping order came in at the same time. Then no question the 1-Day shipping gets processed and packed first because we need to get it out to make the 1-Day delivery. Now that doesn't mean the Free Shipping won't go out on the same day, they still do. Express and Ground pick ups are separate. Express needs to make the deadlines, so they come earlier. Ground usually comes a little later since it's not as time sensitive and gives us more time to process.
Extreme situations like Black Friday will make us ship out the Free Shipping Orders the next day because there are simply too many packages and everyone is super busy, Post Office and FedEx included. During those times, we will make announcement ahead of time, or change the Ship Date at checkout, so you will always be in the know.
2. Cost / Method
Because we offer Free Shipping for first time registered customers without minimum, and at $35 for repeat customers, we need to get the shipping cost down as much as possible. We hope the member rewards and perks will make you want to keep the same account and level up instead of making a new account every time.
For the majority of the Free Shipping orders, FedEx Smartpost will be the most economical shipping method. There are exceptions and some orders get upgraded to Ground or even 2-Day shipping because it's cheaper. We have no idea how it is cheaper, we just follow the quoted rates and process them.
Hope that clears up questions and misconceptions that some might have about our shipping procedure.
If you have any problems or issues with your order, please EMAIL US! If you don't tell us, there's no way we would know! So whoever had that issue with your Free Shipping order, please contact us, we will do our best to make it right.
Have you had any issues receiving our packages? Let us know below.
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wanderingmidget ( 110 )
@**ToyDemon**
The only "problem" I've been having with Free Shipping is that my recent orders that have utilized it, I've had to head to my post office to pick up my packages instead of them being left in my parcel locker for some reason, but I'm sure that's more on FedEx's end forwarding it to USPS than ToyDemon's issue. I do get my packages in a good time frame—almost always within 5 days and sometimes in 4.
The only "problem" I've been having with Free Shipping is that my recent orders that have utilized it, I've had to head to my post office to pick up my packages instead of them being left in my parcel locker for some reason, but I'm sure that's more on FedEx's end forwarding it to USPS than ToyDemon's issue. I do get my packages in a good time frame—almost always within 5 days and sometimes in 4.
eelsushi ( 333 )
@wanderingmidget I know how you feel! Sometimes it feels like delivery drivers don't want to climb stairs to deliver my packages... In one of my more recent deliveries from FedEx I was waiting for the drive to arrive and they never came but they did mark my package as "undeliverable" because "no one was home". Uh, lies! They never even approached my door! I hopped in my car and literally found the FedEx truck. When they were coming back to the truck (I stayed in my car and did not approach, didn't want to be intimidating or a douche about it), I politely asked if they had packages for <my address>. Of course they did and they made up some BS excuse about why they couldn't deliver it, but to their credit they did give me my packages after I offered up my ID to verify they were for me. FedEx is weird sometimes but that's no fault of ToyDemon!
eelsushi ( 333 )
@wanderingmidget And just like that, I think I jinxed myself. Had more toys scheduled for delivery today from FedEx and guess what... They marked it as undeliverable and never came to my door, again! While I was writing the last post!
**ToyDemon** ( 3222 )
@eelsushi
Thank you for writing about this and we are sorry for the inconvenience caused by FedEx.
I am actually going to show our rep these two comments and see what they have to say for their own services.
Though we can’t promise it will definitely change for the better, we will make the issues known.
It would also help if for future orders you leave a comment in your order that mentions something like “FedEx driver issues”, then we will include another label with note to make them more aware that they have not been delivering and hopefully that will let them know to stop that BS.
Again we can’t say that will definitely stop the issues, but we will try our best to make it easier for you guys.
Thank you for writing about this and we are sorry for the inconvenience caused by FedEx.
I am actually going to show our rep these two comments and see what they have to say for their own services.
Though we can’t promise it will definitely change for the better, we will make the issues known.
It would also help if for future orders you leave a comment in your order that mentions something like “FedEx driver issues”, then we will include another label with note to make them more aware that they have not been delivering and hopefully that will let them know to stop that BS.
Again we can’t say that will definitely stop the issues, but we will try our best to make it easier for you guys.
eelsushi ( 333 )
I just ordered 79 items (over 100 pounds) and they arrived in two days with free shipping. _Two days_. Arrived in the same discreet packaging I have come to expect from Toy Demon, and on top of that, not a single item was damaged/dented/ripped. Top quality service from Toy Demon, as always!
**ToyDemon** ( 3222 )
Hi eelsushi, thank you for your support! We remember your order very clearly. It also provided the warehouse quite a bit of "tetris" exercise while packing your order. We are glad everything got to you timely and safely. If you have any issues with your order, do not hesitate to contact our customer service!
Bluehunterx ( 253 )
Just wanted to add my two cents. I have gotten both free shipping and paid shipping multiple times. And from experiencing both there exactly the same. In my opinion the free shipping is the reason I keep coming back to toy demon in fact I was going to try another seller cause they had some toy's that toy demon didn't sell but what stopped me was the fact that my $60 purchase came out too $120 because there cheapest shipping was $60 and no free shipping. So whoever out there is crying please stop. There free shipping is a blessing cause it keeps more money in your pocket to get more or better toy's. Thank you toy demon keep up the amazing work. Because of free shipping you got a loyal life long customer out of me.
**ToyDemon** ( 3222 )
Thank you for the continuous support and sharing your experience. We swear Bluehunterx is not a TD employee in disguise!
We decided to make this post as it was brought to our attention that someone shared their free shipping order from us arrived with a couple of Meiki ZXY with out any box at all and just a couple of transparent plastic bags with a couple of FedEx labels on it. This obviously scared quite a few other users that had just ordered from us and was thinking about ordering from us.
That's why we wanted to make sure that our customers know that we don't skimp on our service just because a order is cheaper or shipping wasn't paid. As we mentioned above, by singling out packages just because shipping was not paid, it creates more procedures and inefficiency for the shipping department. We WILL NEVER ship our orders out without even an outer box.
However, rather than just treating as a plain lie or a smearing campaign from a competitor, we do know that when dealing with the carriers (USPS and FedEx), there is a possibility that they had damaged the outer box and didn't even bother to put it in another box and just delivered it as is. We have had packages delivered that was clearly stepped on with a huge shoe print and the box was basically flattened. Shit happens, we understand.
That's why we ask that if this happened to you, PLEASE let us know. Not only will we make it right, we can file a complaint to our carrier account reps and also review if there's anything we can do better within our packing procedures so that it won't happen again.
We decided to make this post as it was brought to our attention that someone shared their free shipping order from us arrived with a couple of Meiki ZXY with out any box at all and just a couple of transparent plastic bags with a couple of FedEx labels on it. This obviously scared quite a few other users that had just ordered from us and was thinking about ordering from us.
That's why we wanted to make sure that our customers know that we don't skimp on our service just because a order is cheaper or shipping wasn't paid. As we mentioned above, by singling out packages just because shipping was not paid, it creates more procedures and inefficiency for the shipping department. We WILL NEVER ship our orders out without even an outer box.
However, rather than just treating as a plain lie or a smearing campaign from a competitor, we do know that when dealing with the carriers (USPS and FedEx), there is a possibility that they had damaged the outer box and didn't even bother to put it in another box and just delivered it as is. We have had packages delivered that was clearly stepped on with a huge shoe print and the box was basically flattened. Shit happens, we understand.
That's why we ask that if this happened to you, PLEASE let us know. Not only will we make it right, we can file a complaint to our carrier account reps and also review if there's anything we can do better within our packing procedures so that it won't happen again.
bigsekret69420 ( 43 )
A bit biased because of my location, but the free shipping is great for me. Both orders I have done with this site have come in 2 days via the "5-10 day" free shipping. The products seemed to be packed fine, although I can't really see how it would be a TD issue unless they used way oversized outerboxes or something. The toy manufacturer should package their goods well, so that as long as they are placed in a reasonably sized box, there won't be much chance of an issue.
bigsekret69420 ( 43 )
I want to add that I recently did another order and it came in the mail literally less than 24 hours later, with the free shipping option. Again a bit biased because my location means fedex can deliver it quick, but they had it boxed and ready for fedex less than an hour after I placed the order so it's not just fedex doing a good job here.
eelsushi ( 333 )
Just ordered another 91 items. They came in 4 discrete brown boxes and were very well packed with paper, bubble wrap, and air pouches. The time between ordering and arrival was 2 days. TWO DAYS! Nobody else can match that.
One of the most important thing to me is that the boxes for each individual toy come in excellent condition for display, and ToyDemon seems to have perfected the art of making sure things aren't damaged or deformed when they arrive at my door.
One of the most important thing to me is that the boxes for each individual toy come in excellent condition for display, and ToyDemon seems to have perfected the art of making sure things aren't damaged or deformed when they arrive at my door.
FappyEnding ( 133 )
Thanks for taking the time to explain. My first order was free shipping and I got it I think in 2 days. It was in a plain brown box like any other package I order online so no issues there! Keep up the great work.
Papi ( 192 )
what did you get for your first order? I got my first order yesterday, wasn't 2 days fast but it was still within the week, got the julia+ and the sujiman kupa lolinco virgo but only used julia+ so far.
FappyEnding ( 133 )
I got a la bocca and I loved it. Looking at zxy vs Venus real now.
Foof ( 70 )
@**ToyDemon** Wait, there is $35 minimum for free shipping for repeat customers? Do we have to apply the coupon code or is this already available? I didn't see any options for this.
**ToyDemon** ( 3222 )
@Foof This topic was posted before the change. If you go through our news/blog, the free shipping minimum has been raised $50 due to all the extra surcharges and rate increases from FedEx / USPS / UPS.
The code has always been the same just the minimum required has been increased. You can see this post here: https://www.toydemon.com/blog/free-shipping-minimum-increased
The code has always been the same just the minimum required has been increased. You can see this post here: https://www.toydemon.com/blog/free-shipping-minimum-increased
Kakashi ( 21 )
@**ToyDemon**
My last order, I had a few items and the only issue was that the items were crammed in so tight that the pretty box and art was crushed. I kinda like to keep the boxes since they usually put some effort into it. Otherwise, I appreciate the free shipping.
My last order, I had a few items and the only issue was that the items were crammed in so tight that the pretty box and art was crushed. I kinda like to keep the boxes since they usually put some effort into it. Otherwise, I appreciate the free shipping.
**ToyDemon** ( 3222 )
@Kakashi
Sorry about that, I will pass this along to the shipping department and let them know not to pack things too tight together to prevent this from happening.
Sorry about that, I will pass this along to the shipping department and let them know not to pack things too tight together to prevent this from happening.
JayBoi ( 41 )
My only gripe with the free shipping is that it is with FedEx. I had several delays and wound up having to wait around, though I am guessing it is a function of the whole COVID19 pandemic. From what I read, FedEx is absolutely slammed right now. I don't like the FedEx tracking as well as USPS or UPS either. But all in all I am happy with the free shipping and it keeps me coming back as a customer.
**ToyDemon** ( 3222 )
Hey JayBoi thanks for sharing.
With FedEx during this pandemic we have noticed that they are very backed up in terms of customer service, but not in delivering packages. Which is understandable, because customer service are in located in a cramped call centers, and so we don't see how they have full capacity when it comes to customer service.
USPS is much much worse. We usually never get a call back from USPS, and the response time is usually in months. We tend to avoid USPS unless it's necessary. The USPS tracking and accuracy is also vastly inferior.
We don't use UPS because spreading packages between that many carriers will not lower our shipping cost.
So between FedEx and USPS, the obvious choice is FedEx
With FedEx during this pandemic we have noticed that they are very backed up in terms of customer service, but not in delivering packages. Which is understandable, because customer service are in located in a cramped call centers, and so we don't see how they have full capacity when it comes to customer service.
USPS is much much worse. We usually never get a call back from USPS, and the response time is usually in months. We tend to avoid USPS unless it's necessary. The USPS tracking and accuracy is also vastly inferior.
We don't use UPS because spreading packages between that many carriers will not lower our shipping cost.
So between FedEx and USPS, the obvious choice is FedEx
FluffyLove ( 23 )
@**ToyDemon** Joining everyone else. Free shipping is great. Comes in a brown box, well packed. And usually comes on time or early (I just got one yesterday that was supposed to come today).
Appfodat ( 43 )
Just wanted to share my free shipping experience for anyone worried about their new toys.
My purchase came in a discreet brown box, toys were well packaged and protected, and I got my order on the earlier side of the arrival date range. I can't see how an order can be packaged better than mine was, easy and discreet buying experience.
Thanks!
My purchase came in a discreet brown box, toys were well packaged and protected, and I got my order on the earlier side of the arrival date range. I can't see how an order can be packaged better than mine was, easy and discreet buying experience.
Thanks!
TyWood ( 17 )
Wait you guys have free shipping?!
Cries in 50th and 49th state tears.
Cries in 50th and 49th state tears.
**ToyDemon** ( 3222 )
Hi, we are really sorry about that. We used to offer Free Shipping to Hawaii and Alaska previously, but people were complaining about how long it was taking and shipping cost just kept going higher and higher so we had to remove that. We still offer a coupon that will knock $5 off every $75 to compensate for customers that are not eligible for free shipping. We know it's not quite the same, but we hope you can understand.
Menthols ( 2 )
@**ToyDemon** This is the first time I have ever had issues with Toydemon but I'm having a horrible experience trying to receive your product right now. I followed it's tracking though and I know it's not really the fault of toydemon because you guys shipped the items to my country ASAP, the issues started once the package was in the hands of Fedex. Fedex is completely screwing up badly right now and they have been for weeks. The way they handled a winter storm a few weeks back was pathetic, and now they are completely backed up with backlogs weeks behind and because of greed still continued to accept more orders. That's one thing I will blame toy demon for. Why the heck would you guys select Fedex to ship my product when they have been announcing and people have known that they have been having major problems with shipping items for weeks now.
So instead of selecting free, 5 day shipping with my order, I chose to pay the extra for 2 day shipping. My product hasn't arrived yet and is way beyond the 2 day shipping date and they don't even have an idea of when it will ship, no delivery date, nothing. It's basically stuck in Memphis along with probably hundreds of thousands of other peoples items, waiting to be shipped. I probably won't see the items I bought for weeks at this rate.
Now of course I signed the aggreement that Toydemon bears no responsibility for late shipments due to Covid(even though this issue clearly has nothing to do with Covid), but that's not why I'm writing this. Im writing this to plead with Toydemon to not use Fedex, they are an awful shipping company that keeps getting worse and worse every year. Or at the very least, give the customer the option. I rather pay for UPS even if they are more expensive, just because they are far more reliable, I have always had nothing but problems with Fedex, they have been so terrible for years now.
This isn't just an issue with just Toydemon, it's pretty much any website that sells goods, the customer is allowed to select what type of shipping they want, but we are never allowed to select what company will be shipping the item. I would have never chose Fedex and now I have to be punished waiting probably weeks for an item that I paid 2 days shipping for. No one will refund me or help me out because I clicked agreements before I ordered and there's not a damn thing I can do about it, it's so disappointing.
Sorry if my post was off-topic, I'm just really frustrated right now. To answer the topic question I always choose to pay extra money for quicker shipping, rather then use the offer for free shipping because free shipping is always around 5 to 7 business days and I'm far too impatient for that. Perhaps change it so that the coupons/deal on expensive orders gives either free shipping or a reduction of the cost on more expensive shipping methods?
So instead of selecting free, 5 day shipping with my order, I chose to pay the extra for 2 day shipping. My product hasn't arrived yet and is way beyond the 2 day shipping date and they don't even have an idea of when it will ship, no delivery date, nothing. It's basically stuck in Memphis along with probably hundreds of thousands of other peoples items, waiting to be shipped. I probably won't see the items I bought for weeks at this rate.
Now of course I signed the aggreement that Toydemon bears no responsibility for late shipments due to Covid(even though this issue clearly has nothing to do with Covid), but that's not why I'm writing this. Im writing this to plead with Toydemon to not use Fedex, they are an awful shipping company that keeps getting worse and worse every year. Or at the very least, give the customer the option. I rather pay for UPS even if they are more expensive, just because they are far more reliable, I have always had nothing but problems with Fedex, they have been so terrible for years now.
This isn't just an issue with just Toydemon, it's pretty much any website that sells goods, the customer is allowed to select what type of shipping they want, but we are never allowed to select what company will be shipping the item. I would have never chose Fedex and now I have to be punished waiting probably weeks for an item that I paid 2 days shipping for. No one will refund me or help me out because I clicked agreements before I ordered and there's not a damn thing I can do about it, it's so disappointing.
Sorry if my post was off-topic, I'm just really frustrated right now. To answer the topic question I always choose to pay extra money for quicker shipping, rather then use the offer for free shipping because free shipping is always around 5 to 7 business days and I'm far too impatient for that. Perhaps change it so that the coupons/deal on expensive orders gives either free shipping or a reduction of the cost on more expensive shipping methods?
**ToyDemon** ( 3222 )
@Menthols we are sorry you're experiencing the delay by FedEx right now. You're frustrated, we are frustrated. Depending on where you're from the winter storm in the past week was literally covering 75% of the country, not just where we are located in IL.
We have been constantly tracking and talking to FedEx, but as you can imagine, there's nothing we can do. We can only wait till they sort it out, and if it's missing or gone, we can then claim with them and then reship and get reimbursed.
As for why we use FedEx and not others, if you're familiar with economy of scale, you'd understand why. Us being purely FedEx, FedEx is able to give us the rates that allow us to offer Free Shipping at $50. If we split our shipment between UPS, FedEx, USPS, then our rate with all 3 shipping companies will be worse. Shipping cost is just going to keep going up going forward, unless technology of getting physical goods across the country to a person's door can somehow be revolutionized.
If we offer all 3 like we mentioned above, our flat rate might end up going up to $12.99 or more while free shipping might need to go up to $75 or even $100. You might be ok with that as you mentioned, but I am not so sure others will.
Again, we're very sorry for what happened to your order along with many others that have the same issue. Please just be patient with us as I doubt this will be a reoccurring issue (I really don't want to see any more snow in March / Spring, but who really knows with the crazy things lately), but rest assured that if your package does end up lost or missing, we will make it right.
We have been constantly tracking and talking to FedEx, but as you can imagine, there's nothing we can do. We can only wait till they sort it out, and if it's missing or gone, we can then claim with them and then reship and get reimbursed.
As for why we use FedEx and not others, if you're familiar with economy of scale, you'd understand why. Us being purely FedEx, FedEx is able to give us the rates that allow us to offer Free Shipping at $50. If we split our shipment between UPS, FedEx, USPS, then our rate with all 3 shipping companies will be worse. Shipping cost is just going to keep going up going forward, unless technology of getting physical goods across the country to a person's door can somehow be revolutionized.
If we offer all 3 like we mentioned above, our flat rate might end up going up to $12.99 or more while free shipping might need to go up to $75 or even $100. You might be ok with that as you mentioned, but I am not so sure others will.
Again, we're very sorry for what happened to your order along with many others that have the same issue. Please just be patient with us as I doubt this will be a reoccurring issue (I really don't want to see any more snow in March / Spring, but who really knows with the crazy things lately), but rest assured that if your package does end up lost or missing, we will make it right.
jove ( 82 )
Free shipping has been good to me, my orders come packaged decently and discretely. Orders are sent out same day or next day and usually take about a week to get to me. Which is not bad since it's free and I live far from TD's shipping address. For my last order I thought there would delays because of the pandemic, but Surprise I got two day shipping.
Jiyuni ( 57 )
@**ToyDemon**
Fastest standard shipping ever from my experience. I live in the same state but even other companies here seem to take 3x longer. I've never gotten 2day shipping but you guys have even beaten my amazon prime orders before.
Fastest standard shipping ever from my experience. I live in the same state but even other companies here seem to take 3x longer. I've never gotten 2day shipping but you guys have even beaten my amazon prime orders before.
Steven86 ( 5 )
@**ToyDemon**
I feel free shipping should be standard with $50+ or $75 without a promo code. Its 2020! everyone is doing free shipping nowadays.
I feel free shipping should be standard with $50+ or $75 without a promo code. Its 2020! everyone is doing free shipping nowadays.
