If you have any bugs, please comment below and let us know, we will do our best to fix it. Thanks!
EDIT: Please state what browser and device (desktop / tablet / phone) that you're using so we can better troubleshoot it.
EDIT: Please state what browser and device (desktop / tablet / phone) that you're using so we can better troubleshoot it.
Havok ( 20 )
@**ToyDemon** When I try to move from shipping to payment, I get a grey box and a loading wheel that disappears after a few seconds and then nothing happens. I have tried on firefox and edge and also disabled my ad blockers.
My points are about to expire and Im not happy about it
My points are about to expire and Im not happy about it
wispydaemon ( 25 )
@Havok seeing same thing on Firefox for both Linux and Windows as well as Chrome for Windows.
Kind of frustrated that I'm certain to lose expiring point because this has been going on for a week.
Kind of frustrated that I'm certain to lose expiring point because this has been going on for a week.
Havok ( 20 )
@**ToyDemon** Firefox Desktop
During checkout the fedex pickup location seems to have been removed? There is now only a box to enter my shipping address
During checkout the fedex pickup location seems to have been removed? There is now only a box to enter my shipping address
**ToyDemon** ( 10858 )
@Havok It's not a bug, we updated the Hold for Pickup page here: https://www.toydemon.com/hold-for-pickup
**ToyDemon** ( 10858 )
@Havok 6-10 Days are shipped with the most economical method which isn't guaranteed to have the option to Hold for Pickup.
lothman ( 4 )
@**ToyDemon** I can't open the shopping cart. When I click the icon nothing happens. Everything else on the website works. I have tried different browsers, and no joy.
**ToyDemon** ( 10858 )
@lothman if you're still having this issue, please fill out a contact us form so we can better narrow it down. We cannot reproduce this and no one has contacted us in regards to this.
Also always disable any ad block extensions as they might break some javascripts and clear cache/cookies.
Also always disable any ad block extensions as they might break some javascripts and clear cache/cookies.
**ToyDemon** ( 10858 )
@lothman Do you have other extensions other than adblock on the browsers? We can't reproduce this on any of our devices or browsers. The only time we've heard of this happening to someone else, he was able to correct the issue by clearing his cookie and disabling all his extensions. (the person did not want to individually test which extension was causing the issue)
WinterSnow ( 47 )
@**ToyDemon**
I am unable to select any other form of payment, besides PayPal. The only option is the PayPal box.
Prior to this issue, I was able to provide a credit card info, but an error occurred (I forgot what it was about) which led to this incident.
I’ve tried other browsers, on mobile, and pc. Issue remains.
I am unable to select any other form of payment, besides PayPal. The only option is the PayPal box.
Prior to this issue, I was able to provide a credit card info, but an error occurred (I forgot what it was about) which led to this incident.
I’ve tried other browsers, on mobile, and pc. Issue remains.
**ToyDemon** ( 10858 )
@WinterSnow This is not a bug you are experiencing. Due to your card being declined multiple times and the reason it was declined for, the card processor has blocked further attempts from you. Please contact customer service directly if you need further information on this.
thedisaster ( 1 )
@**ToyDemon** no errors here and first transaction with you. Only PayPal is visible, please advise.
**ToyDemon** ( 10858 )
@thedisaster Please contact customer service directly for this type of help since we would need more information from you that's best done outside of the community.
lizhu27 ( 3 )
@**ToyDemon** On the shipping page I get a red box of error text saying "Please make sure your address is complete and correct in order to receive shipping quotes" despite I've been using the same address for my multiple past orders without an issue. Now I can't get shipping estimate nor able to proceed with my order.
**ToyDemon** ( 10858 )
@lizhu27 I checked your account, and you're trying to ship to Canada, this is not a bug. This is due to this:
https://www.toydemon.com/community/news/shipping-to-canada-has-been-paused
We will update once we have a new shipping method available, or if DHL can fix their labor issues soon.
https://www.toydemon.com/community/news/shipping-to-canada-has-been-paused
We will update once we have a new shipping method available, or if DHL can fix their labor issues soon.
okizeme ( 103 )
@**ToyDemon** I was curious about the FedEx Pick Location option that was offered at checkout. Is this not an available option anymore? Can we designate the FedEx location manually if we want to pick up like before? Or is that option gone all together?
**ToyDemon** ( 10858 )
@okizeme It's not a bug, we updated the Hold for Pickup page here: https://www.toydemon.com/hold-for-pickup
FapH ( 59 )
@**ToyDemon** None of the Bundle Deals show up.
Desktop Windows 11
Firefox 134.0.2
For example if I go to the Accessory Bundles it just shows:
Accesory Bundles
**IMPORTANT**: If you remove just one item from a bundle, the whole bundle discounts will disappear as well. The whole bundle needs to be purchased together for the discounts to apply.
Desktop Windows 11
Firefox 134.0.2
For example if I go to the Accessory Bundles it just shows:
Accesory Bundles
**IMPORTANT**: If you remove just one item from a bundle, the whole bundle discounts will disappear as well. The whole bundle needs to be purchased together for the discounts to apply.
**ToyDemon** ( 10858 )
@FapH It's not broken. The bundles are disabled during the winter sale.
CilantroLover ( 20 )
@**ToyDemon** seems like the light bulb icon for turning to dark mode isnt working
**ToyDemon** ( 10858 )
@CilantroLover are you still having that issue? We had some bugs on mobile for dark mode as when icon turns responsive and shrinks, there were some overlapping issues with other icons that made it un-clickable. Should be working fine now.
winterume ( 1 )
@**ToyDemon**
cant wishlist
cant add to cart
cant view my cart.
desktop firefox ver 139.0.4
cant wishlist
cant add to cart
cant view my cart.
desktop firefox ver 139.0.4
**ToyDemon** ( 10858 )
@winterume upon checking your account, we have none of the issues you mentioned. You already have item in your wishlist, item in cart and can go to checkout page without issue.
Just in case you're using any adblocks, some of our functions depend on popups and javascript, please clear all cookies and disable adblock extensions if any.
Just in case you're using any adblocks, some of our functions depend on popups and javascript, please clear all cookies and disable adblock extensions if any.
Roflstolfo ( 48 )
@**ToyDemon** It seems like the page for prostate massagers is broken atm. Even when clicking on the banner advertising prostate massagers it takes you to a "no products matching your search" page.
**ToyDemon** ( 10858 )
@Roflstolfo Sorry for the late reply. It's not a bug, we just currently don't have any prostate massagers in stock. Once prostate massagers are available again, they'll show up in the category.
CSaintj ( 12 )
@**ToyDemon** so idk if it's a bug or just my mobile browser, but when I click the members perks button on the front page it comes up, but it doesn't side scroll. Like I can see the spreadsheet style layout, but in the far right column, the actual perks column, I can only see the first two letters. I'm on a phone/android/chrome. Not the biggest deal, and maybe it's just me idk. Only thing I've found on the site that might go here.
**ToyDemon** ( 10858 )
@CSaintj Sorry for the late response. It's how the perk tables display when the screen is very narrow (mobile). We are currently trying to see if we can get it to change in a way that it'll still display correctly on mobile but have the table still display in a easy to read structure.
ashleylefey ( 5 )
@**ToyDemon** I can't view bundles
**ToyDemon** ( 10858 )
@ashleylefey The bundles were not available during the recent sale and will be back as soon as possible. This was not a bug. Some promotions processing aren't compatible with each other and can not be run at the same time on the system.
ThatOneGooner ( 1 )
@**ToyDemon** When I try to pay for my order, there are no other payment types other than PayPal. I've tried on both Chrome and Opera GX.
**ToyDemon** ( 10858 )
@ThatOneGooner This is not a bug. Please contact customer service for more information.
FapH ( 59 )
@**ToyDemon** When viewing wishlists the tabs say "My Wish List" and not the name of the wishlist which is annoying when having multiples wishlists open.
Windows 11 Desktop
Firefox 137.0.1
Windows 11 Desktop
Firefox 137.0.1
**ToyDemon** ( 10858 )
@FapH based on what you're saying, we cannot determine what is wrong. If you can, please send a few pictures to customer service so they can check and pass along to our developers if they see the same issue.
Burtonsss ( 1 )
@**ToyDemon**
hello,
can't seem to place an order, first CC payment disappeared and then when trying with paypal it just keep loading and says on top "can't place an order"
hello,
can't seem to place an order, first CC payment disappeared and then when trying with paypal it just keep loading and says on top "can't place an order"
**ToyDemon** ( 10858 )
@Burtonsss This is not a bug from our testing. It sounds like your payment is failing to go through both with credit card and with Paypal. Please contact customer service if you need further assistance in the matter.
Meur ( 1 )
@**ToyDemon** When attempting to go to checkout from my cart, I get a grey box and it gets stuck permanently loading. My points are only a couple days from expiring. This seems to have been reported before, also by people whose points were about to expire.
**ToyDemon** ( 10858 )
@Meur It is best to reach out to us directly about your issue. We tested and can not reproduce what you are seeing on your account. There must be some confusion as it shows you do not have any points expiring for many months.
Pleggs ( 4 )
@**ToyDemon**
The coupon codes listed in the deals tab are now invalid. Tried all of them with both caps/no caps but none work.
The coupon codes listed in the deals tab are now invalid. Tried all of them with both caps/no caps but none work.
**ToyDemon** ( 10858 )
@Pleggs We just tested the codes and they worked. Please contact customer service and provide exact details so they can help you.
Morgan82 ( 29 )
@**ToyDemon** I’ve noticed that I’m unable to review the last two products I’ve purchased under this account.
**ToyDemon** ( 10858 )
@Morgan82 Please make sure to clear you cookies/cache for the site along with turning off any ad block you might have. We have noticed that people that used ad block or Brave Browser (which has ad block by default) has the most issues with our site.
If that still doesn't fix it, please contact support directly.
If that still doesn't fix it, please contact support directly.
TimmyTucker ( 175 )
@**ToyDemon** Two issues I've run into 1) On the A10 Basic page I used the "discuss" function to add some thoughts. In that area I am unable to reply to any post. Not mine and not those the admin made there regarding the issue. and 2) I replied to someone in the community section and the text of my reply covers the "edit" icons in the top right corner. I tried resizing my page etc. still covers it. Both small things but they are there none the less.
**ToyDemon** ( 10858 )
@TimmyTucker Thanks for letting me know. When I first replied to you in the discussion tab we did get it fixed shortly after. Something else might be causing this issue again so I'll have the devs double check it.
DMSPL ( 223 )
@**ToyDemon** I keep getting shorted on Pre-order Bonus Points when choosing to ship multiple Pre-Orders together for the bonus 500 pts.
If item 'A' (400 pts) releases and my order delays to wait for item 'B' (400 pts), item 'A' does not get calculated as a Pre-Order when the order ships. It's like the stock of the Item itself seems to have to be in a Pre-order state at time of shipment instead of checking if the individual actually Pre-ordered or not. It's easy to see which item is affected when they give different amount of bonus points. It's always the item that is delayed for shipment.
Customer service has been top notch each time.
If item 'A' (400 pts) releases and my order delays to wait for item 'B' (400 pts), item 'A' does not get calculated as a Pre-Order when the order ships. It's like the stock of the Item itself seems to have to be in a Pre-order state at time of shipment instead of checking if the individual actually Pre-ordered or not. It's easy to see which item is affected when they give different amount of bonus points. It's always the item that is delayed for shipment.
Customer service has been top notch each time.
**ToyDemon** ( 10858 )
@DMSPL this bug has already been reported and is being worked on. Hopefully we'll have something resolved soon. Thanks!
Deleted ( 0 )
@**ToyDemon** still having an incredibly difficult time getting upvotes to stick on the community posts. Not sure if others are still having this problem?
**ToyDemon** ( 10858 )
@Tittielover134 What issue are you having? We have not had other ppl comment on this issue. Some times I have encountered it seemed like it did not update, but if you refresh the page it does. Might have something to do with how page is cached.
If you could give me more detail so that I can reproduce it then I can submit a ticket to our dev team. Thanks.
If you could give me more detail so that I can reproduce it then I can submit a ticket to our dev team. Thanks.
SpringAutumn ( 122 )
@**ToyDemon**
Nevermind, I was able to fix my probnlem.
Nevermind, I was able to fix my probnlem.
**ToyDemon** ( 10858 )
@SpringAutumn If you don't mind sharing, what was the issue causing you to not be able to vote in the poll and what did you do to fix it? Just in case others might have similar issues as well.
We have noticed on the new site quite a few users that use ad-block extensions gets too invasive and blocks some functions on the site. We don't have any trackers so ad-block can be safely turned off.
We have noticed on the new site quite a few users that use ad-block extensions gets too invasive and blocks some functions on the site. We don't have any trackers so ad-block can be safely turned off.
Tlynx ( 2 )
@**ToyDemon** I wanted to use the $75+ gift code during check-out. I stopped and started the checkout process several times and went as far as inspecting the page at the first two stages, shipping and payment. I had my card declined for some reason when I tried pushing ahead and went with paypal to clear payment. I went through the entire checkout process and had no code entry pop up at any stage.
I was using Brave browser with all protections dropped during the process on a Windows PC.
I was using Brave browser with all protections dropped during the process on a Windows PC.