If you have any bugs, please comment below and let us know, we will do our best to fix it. Thanks!
EDIT: Please state what browser and device (desktop / tablet / phone) that you're using so we can better troubleshoot it.
EDIT: Please state what browser and device (desktop / tablet / phone) that you're using so we can better troubleshoot it.
WinterSnow ( 15 )
@**ToyDemon**
I am unable to select any other form of payment, besides PayPal. The only option is the PayPal box.
Prior to this issue, I was able to provide a credit card info, but an error occurred (I forgot what it was about) which led to this incident.
I’ve tried other browsers, on mobile, and pc. Issue remains.
I am unable to select any other form of payment, besides PayPal. The only option is the PayPal box.
Prior to this issue, I was able to provide a credit card info, but an error occurred (I forgot what it was about) which led to this incident.
I’ve tried other browsers, on mobile, and pc. Issue remains.
**ToyDemon** ( 8419 )
@WinterSnow This is not a bug you are experiencing. Due to your card being declined multiple times and the reason it was declined for, the card processor has blocked further attempts from you. Please contact customer service directly if you need further information on this.
thedisaster ( 1 )
@**ToyDemon** no errors here and first transaction with you. Only PayPal is visible, please advise.
**ToyDemon** ( 8419 )
@thedisaster Please contact customer service directly for this type of help since we would need more information from you that's best done outside of the community.
CilantroLover ( 18 )
@**ToyDemon** seems like the light bulb icon for turning to dark mode isnt working
**ToyDemon** ( 8419 )
@CilantroLover are you still having that issue? We had some bugs on mobile for dark mode as when icon turns responsive and shrinks, there were some overlapping issues with other icons that made it un-clickable. Should be working fine now.
Pleggs ( 4 )
@**ToyDemon**
The coupon codes listed in the deals tab are now invalid. Tried all of them with both caps/no caps but none work.
The coupon codes listed in the deals tab are now invalid. Tried all of them with both caps/no caps but none work.
**ToyDemon** ( 8419 )
@Pleggs We just tested the codes and they worked. Please contact customer service and provide exact details so they can help you.
Morgan82 ( 13 )
@**ToyDemon** I’ve noticed that I’m unable to review the last two products I’ve purchased under this account.
**ToyDemon** ( 8419 )
@Morgan82 Please make sure to clear you cookies/cache for the site along with turning off any ad block you might have. We have noticed that people that used ad block or Brave Browser (which has ad block by default) has the most issues with our site.
If that still doesn't fix it, please contact support directly.
If that still doesn't fix it, please contact support directly.
TimmyTucker ( 153 )
@**ToyDemon** Two issues I've run into 1) On the A10 Basic page I used the "discuss" function to add some thoughts. In that area I am unable to reply to any post. Not mine and not those the admin made there regarding the issue. and 2) I replied to someone in the community section and the text of my reply covers the "edit" icons in the top right corner. I tried resizing my page etc. still covers it. Both small things but they are there none the less.
**ToyDemon** ( 8419 )
@TimmyTucker Thanks for letting me know. When I first replied to you in the discussion tab we did get it fixed shortly after. Something else might be causing this issue again so I'll have the devs double check it.
DMSPL ( 195 )
@**ToyDemon** I keep getting shorted on Pre-order Bonus Points when choosing to ship multiple Pre-Orders together for the bonus 500 pts.
If item 'A' (400 pts) releases and my order delays to wait for item 'B' (400 pts), item 'A' does not get calculated as a Pre-Order when the order ships. It's like the stock of the Item itself seems to have to be in a Pre-order state at time of shipment instead of checking if the individual actually Pre-ordered or not. It's easy to see which item is affected when they give different amount of bonus points. It's always the item that is delayed for shipment.
Customer service has been top notch each time.
If item 'A' (400 pts) releases and my order delays to wait for item 'B' (400 pts), item 'A' does not get calculated as a Pre-Order when the order ships. It's like the stock of the Item itself seems to have to be in a Pre-order state at time of shipment instead of checking if the individual actually Pre-ordered or not. It's easy to see which item is affected when they give different amount of bonus points. It's always the item that is delayed for shipment.
Customer service has been top notch each time.
**ToyDemon** ( 8419 )
@DMSPL this bug has already been reported and is being worked on. Hopefully we'll have something resolved soon. Thanks!
Tittielover134 ( 357 )
@**ToyDemon** still having an incredibly difficult time getting upvotes to stick on the community posts. Not sure if others are still having this problem?
**ToyDemon** ( 8419 )
@Tittielover134 What issue are you having? We have not had other ppl comment on this issue. Some times I have encountered it seemed like it did not update, but if you refresh the page it does. Might have something to do with how page is cached.
If you could give me more detail so that I can reproduce it then I can submit a ticket to our dev team. Thanks.
If you could give me more detail so that I can reproduce it then I can submit a ticket to our dev team. Thanks.
SpringAutumn ( 84 )
@**ToyDemon**
Nevermind, I was able to fix my probnlem.
Nevermind, I was able to fix my probnlem.
**ToyDemon** ( 8419 )
@SpringAutumn If you don't mind sharing, what was the issue causing you to not be able to vote in the poll and what did you do to fix it? Just in case others might have similar issues as well.
We have noticed on the new site quite a few users that use ad-block extensions gets too invasive and blocks some functions on the site. We don't have any trackers so ad-block can be safely turned off.
We have noticed on the new site quite a few users that use ad-block extensions gets too invasive and blocks some functions on the site. We don't have any trackers so ad-block can be safely turned off.