ToyDemon: Customer Support & Returns

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  1. Why didn't I get a reply back from my inqury? At ToyDemon, we pride ourselves in providing excellent customer service and ensure all e-mails are answered ASAP. However, the following are the most common causes in causing delayed e-mail responses: 1.Your e-mail server does not recognize our e-mail address and automatically forwards our ...
  2. Can I cancel my order after it has already been shipped? Unfortunately the order cannot be canceled if the package has been shipped as it is no longer in our possession. However, you can contact us to initiate a Return / RMA. Once approved, we will provide you with the info and label to ship back to us. Please note that there will be additional ...
  3. What should I do if the product is defective? We have an automated RMA (Return Merchandise Authorization) system that allows for faster processing. Please use the RMA system by clicking HERE. You will be able to select the order and item eligible to create your RMA. Complete details about our return policy can be found HERE.
  4. Can you apply a promotion/sale to my previous order? Unfortunately we can not apply a previous promotion or sale on past orders, or past promotions or sales on new orders. We recommend subscribing to our newsletter which will notify you of our new sales/promotions.
  5. Why are there multiple charges on my credit card for the same order? Rest assured that when you were trying to order, the failed transactions were never processed on our end but your card issuer holds the funds whenever a fund request is made, this is known as a pending hold. These holds are placed by your card issuer but will automatically be release by them ...

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