Customer Support & Returns
- Why didn't I get a reply back from my inqury? At ToyDemon, we pride ourselves in providing excellent customer service and ensure all e-mails are answered ASAP. However, the following are the most common causes in causing delayed e-mail responses: 1.Your e-mail server does not recognize our e-mail address and automatically forwards our ...
- Can I add items after I placed my order? If your order has been shipped, we cannot add items to your order. If your order has not shipped, then your best course of action is to cancel and re-order. Please make sure you do not cancel too frequently as you will lose the ability to cancel and possibly banning of your account.
- Can I cancel my order after it has already been shipped? Unfortunately the order cannot be canceled if the package has been shipped as it is no longer in our possession. However, you can contact us to initiate a Return / RMA. Once approved, we will provide you with the info and label to ship back to us. Please note that there will be additional ...
- What should I do if the product is defective? We have an automated RMA (Return Merchandise Authorization) system that allows for faster processing. Please use the RMA system by clicking HERE. You will be able to select the order and item eligible to create your RMA. Complete details about our return policy can be found HERE.
- Can you apply a promotion/sale to my previous order? Unfortunately we can not apply a previous promotion or sale on past orders, or past promotions or sales on new orders. We recommend subscribing to our newsletter which will notify you of our new sales/promotions.