1. Where is my package?
   Sometimes a package cannot be delivered on time due to weather conditions, natural disasters, and other uncontrollable events. If your package appears late on its delivery, please remember: -Orders are processed and shipped out within 1-2 business day, with the exception of orders with ...
2. What if no one is home to receive the package?
   If you won't be home to receive a pacakge, please use your own shipping address and select a shipping method faster than the 6-10 days which will force the system to use a faster method that would be hold eligible from the couriers.  Once your package is shipped with FedEx or UPS, you can ...
3. Why isn't my tracking showing any information?
   The carrier may need time to initialize the information online. If you do not see any information at first, please try again at a later time. If information is still not updated after a business day, please contact us. For orders shipped with First-Class Package International Service, tracking ...
4. Where's my tracking?
   After we ship your package, you will receive tracking confirmation email. In it, simply click on the tracking number and a browser window will pop-up to show the status of your package. Please wait for a few hours and for the carrier to scan the label into their system. If nothing shows up ...
5. Why does my tracking show information that's not mine?
   We have noticed that all shipping carriers re-use their tracking number. So your tracking number might have been used previously for another package. However, this usually happens after a certain period has passed (months), so if you are seeing information that's not yours for a newly placed ...
6. My tracking shows delivered but I don't have it, what do I do?
   If the tracking shows the package as delivered but you don't have the package, please check the following: 1. Check around to see if neighbors or the leasing office received the package for you. 2. Call the shipping carrier right away so they can do a trace on the package. 3. If the ...
7. My tracking information shows that my package is being sent back to you. What are my options?
   If your package is being sent back to us (returning to sender), we will need to wait for your package to arrive at our facility to discuss further reshipment or refund options. We will email you once your package has returned to our facility.
8. How come my tracking number does not work?
   Please allow some time for the shipping carrier to update their tracking system to properly reflect your tracking number. This may take up to 2 business days in extreme cases, especially with USPS.