Why didn't I get a reply back from my inqury?

At ToyDemon, we pride ourselves in providing excellent customer service and ensure all e-mails are answered ASAP. However, the following are the most common causes in causing delayed e-mail responses:

1.Your e-mail server does not recognize our e-mail address and automatically forwards our e-mail to your Bulk or Junk folders. When this happens, regardless of how many times we reply to your e-mail, you will not see it. To ensure delivery to your Inbox, please add to @ToyDemon.com to your address book or safe list.

2. Misspelled e-mail addresses. While some emails are misspelled like @cmcast.net, @hotmil.com, or @yaho.com, are easy to figure out, many others are not so obvious. Please verify you have the correct e-mail address entered when you send in your inquiries.

3. Please note that our hours are 8am ~ 4pm on Weekdays. If you didn't contact us during regular business hours, we won't be able to get back to you until the following business day. Sorry for the inconvenience.

Categories: Customer Support & Returns