Articles by tag "tracking"

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  1. Why isn't my tracking showing any information? The carrier may need time to initialize the information online. If you do not see any information at first, please try again at a later time. If information is still not updated after a business day, please contact us. For orders shipped with First-Class Package International Service, tracking ...
  2. Why does my tracking show information that's not mine? We have noticed that all shipping carriers re-use their tracking number. So your tracking number might have been used previously for another package. However, this usually happens after a certain period has passed (months), so if you are seeing information that's not yours for a newly placed ...
  3. My tracking shows delivered but I don't have it, what do I do? If the tracking shows the package as delivered but you don't have the package, please check the following: 1. Check around to see if neighbors or the leasing office received the package for you. 2. Call the shipping carrier right away so they can do a trace on the package. 3. If the ...
  4. How come my tracking number does not work? Please allow some time for the shipping carrier to update their tracking system to properly reflect your tracking number. This may take up to 2 business days in extreme cases, especially with USPS.

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