Order Issues - ToyDemon

Items 1-10 of 18

Page
per page
Set Descending Direction
  1. Where is my package? Sometimes a package cannot be delivered on time due to weather conditions, natural disasters, and other uncontrollable events. If your package appears late on its delivery, please remember: -Orders are processed and shipped out within 1-2 business day, with the exception of orders with ...
  2. How can I cancel my order? Your order can be canceled as long as the order has not been shipped and marked as complete. So please contact us to cancel right away. If you have received a tracking email, the order can no longer be canceled.
  3. Do you accept prepaid Debit/Gift Cards (Visa, Master, Amex) ? Gift Cards that are fully compatible for online use like American Express Gift Card will work on our site. Be sure to register the shipping address with the gift card provider. If you are unable to register a complete address with the issuer, then the gift card will likely not work with our site.
  4. Why was my debit card declined? Debit card systems and their address verification system varies from bank to bank and may not be fully compatible, causing a decline even if you have the available funds or the debit card is endorsed by Visa or Mastercard.
  5. My order failed but the charge is showing up on my credit card? The failed order was never processed by us but your card issuer reserves these funds to make sure it's available whenever a purchase request is made. These holds are placed every time a purchase is submitted but will automatically be release back to you within a couple business days depending on ...
  6. I did not receive an order confirmation. Did my order go through? Order confirmations are sent to the email address entered at checkout. Check your Spam/Junk folder first to see if the confirmation email is there. If you are a registered user, check your account history to see if the order went through. If you still don't see anything, please contact us and we ...
  7. Can you ship my order without product packaging? If you leave a comment when you place your order to remove packaging, we will do our best to accommodate you. Or contact us before you make your purchase to let us know. However, once you request the packaging to be removed, you can no longer return the product as it is considered opened or ...
  8. I need to change my shipping address, what should I do? After you complete your order, the page that follows will display your Delivery Address. If you notice that it is incorrect, please contact us right away so we can make the change. Please note that we are unable to change shipping addresses for orders that are already in transit with USPS or ...
  9. My tracking shows delivered but I don't have it, what do I do? If the tracking shows the package as delivered but you don't have the package, please check the following: 1. Check around to see if neighbors or the leasing office received the package for you. 2. Call the shipping carrier (USPS or FedEx) right away so they can do a trace on the package. ...
  10. My tracking information shows that my package is being sent back to you. What are my options? If your package is being sent back to us (returning to sender), we will need to wait for your package to arrive at our facility to discuss further reshipment or refund options. We will email you once your package has returned to our facility.

Items 1-10 of 18

Page
per page
Set Descending Direction