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Ordering Guidelines



Placing An Order

ToyDemon.com accepts various types of payment::

  • Payment methods
  • Pre-loaded gift cards that can be registered to an address and supports AVS (Address Verification System).
  • Debit Cards used through PayPal only.
  • All prices and payments are in U.S. Dollar.

If a transaction failed, rest assured that the money was never taken from you. Your banking or credit card institution holds the funds whenever a fund request (order) is made to your credit card. This is known as a pending hold. These holds are placed by your card issuer and will automatically be released by your banking or credit card institution within a few business days depending on their policy. Once the hold is released, it will disappear from your records. We would like to reassure you that on our end, the order was never processed and we could not claim any funds due to the decline.

ToyDemon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

ToyDemon also reserves the right to cancel any order due to any pricing/technical errors, fraudulent activities, and non-serious buyers. Please provide your full real name when placing your order. Any orders with falsified First and Last Names, alias, or initials only (such as A B) will be on hold for verification or canceled.

You should also notice that ToyDemon now accepts Bitcoins! Customers that cannot pass the credit card AVS verification can try using Bitcoins..

Please note that all orders paid with Bitcoins are final. Due to the volatility of the Bitcoin value, we WILL NOT refund any Bitcoin orders. So please be sure before you submit your order with Bitcoins




Discreet Billing & Shipping

When you purchase from ToyDemon.com using your credit card, the charges on your statement will read T-Demon. We do not store or share any credit card information.

To ensure your shopping experience is as discreet as possible, orders with FedEx shipping are packed in plain brown boxes, and orders with USPS shipping are packed in plain brown boxes or USPS Priority Boxes. Our name appears as "PDT Inc." on the return address. Neither "ToyDemon" nor our logo will appear anywhere on the outside of the package and there will be no mentioning of the nature of the contents (International orders will show commodity as "Novelty Toys”).




Domestic Orders

All orders will be processed and shipped out within 1-2 business days. ToyDemon.com offers the following domestic shipping methods:

  • USPS First-Class Mail - Estimated delivery in 5~7 Business Days
  • USPS Priority Mail - Estimated delivery in 2~4 Business Days
  • FedEx Home Delivery - Estimated delivery in 1~5 Business Days
  • FedEx Express Saver - Estimated delivery in 3 Business Days
  • FedEx 2nd Day - Estimated delivery in 2 Business Days
  • FedEx Standard Overnight - Estimated delivery in 1 Business Day

FedEx Express orders (Standard Overnight / 2nd Day / Express Saver) placed before 5:00pm CT will be processed and shipped out on the same business day.

Please note:

  • Please check to make sure the shipping address is correct and complete. Any additional delivery/return fees due to incomplete address or non-response from the customer will be charged to the customer.
  • FedEx requires a physical street address for delivery. PO Box addresses need to be shipped using USPS.
  • If you want to hold your package at the Post Office / FedEx location for pickup, please mention it in the order comments.
  • Once the order is packed and ready, you will receive a shipping e-mail confirmation:
  • No insurance is included for orders shipped with USPS. ToyDemon will not be responsible for any lost or damaged shipment.
  • All orders shipped with FedEx are insured. ToyDemon and FedEx will be released of any responsibility for lost or damage shipments when the customer requests the package to be left at a certain location.
  • All estimated delivery dates are estimates only, barring any shipping discrepancies, problems, or weather delays.
  • Due to the large quantity of packages we process. Orders cannot be canceled once the packaging process is completed and tracking email have been sent out.
  • "Coupon & Promotion Code" must be entered at the time of purchase to register, we will not be able to apply a coupon or promotional code to an order after order have been submitted.
  • "Free Shipping" is always shipped with the most economical method. Depending on your order size and location, a faster shipping method might be cheaper and will be used. Please do not expect or demand a certain shipping method based on prior experience. (Due to the extremely high cost and unreliable USPS shipping and customer complaints to Alaska and Hawaii, we will no longer offer Free Shipping to Alaska and Hawaii)
  • "Free Shipping" orders will be processed on the following business day after all regular orders have been processed.
  • Saturday, Sunday, and holidays are not considered Business Days.
  • Signature upon delivery will be required on orders over $200.



International Orders

With the added payment method of Bitcoins and Paypal offered to certain countries, ToyDemon can now ship to all foreign countries allowed by the United States . When placing an international order, please pay attention to the following:

  • All prices and payments are in U.S. Dollar, note that your card issuer may charge a fee for currency conversion.
  • All international orders other than Canada and Australia/New Zealand, can only be paid with Bitcoin and PayPal Express(when available) as the payment method.
  • International shipments require customs documents and may take approximately 1-2+ weeks from the shipping date to be delivered depending on customs clearance into your country.
  • Please check your country's local customs regulations and be aware of the laws within your country. If certain countries restrict these items for use or sale, ToyDemon cannot be held liable if these items are seized or confiscated by customs.
  • The description of "Novelty Toys" and/or "Novelty Toy Accessories" will be used on the customs form to describe the commodity inside the package. No exceptions are allowed.
  • All international orders will be marked on the customs form with the actual invoice value of the order, no exceptions. It is illegal to falsify the invoice value to lower tariffs, duties, and taxes. ToyDemon will not be liable for any tariffs, import duties, or international taxes that may be imposed outside the USA.
  • When choosing the "First-Class Package International Service" shipping method, the post office does not provide any delivery estimation and tracking updates.
  • All international shipments are shipped via USPS unless otherwise stated.
  • No insurance is included for orders shipped with USPS. ToyDemon will not be responsible for any lost or damaged shipment.
  • If an international order was not claimed or was rejected back to ToyDemon, a refund will be processed after deducting all the shipping fees and the 15% restocking fee.
  • For defects and returns, please check our Return Policy.

If you would like to inquire about shipping to your country, please e-mail us at service@toydemon.com.



Returns & Replacements

For sanitary purposes, ALL SALES ARE FINAL, with the following exceptions:

  • Due to the nature of the product, all sales are final unless otherwise stated on the product page. Products with manufacturer's warranty coverage in America will be handled directly by the manufacturer's support department. Any exchanges from the manufacturer are only valid for the same item unless stated otherwise by the manufacturer.

  • If you are dissatisfied with an item: Due to the nature of the products, we cannot accept dissatisfaction returns. Only unopened and undamaged packages that are still sealed in their original packaging may be returned within 7 days of receipt. We will issue you a full refund less the shipping fee and a 15% restocking fee. In cases of free shipping, the actual shipping cost for the returned item(s) will be calculated and deducted from the refund. We WILL NOT accept open/used items for return. Any items that are returned to us used or opened will simply be disposed of and we will not issue a refund for them.

  • Bundled products: We WILL NOT issue a partial product value refund on bundled products. Bundled products must be returned all together unopened.

  • H Games and DVD: All H Games and DVD are returnable only if unopened. Defective items will be exchanged for the exact same item only.

  • Lingerie products: All sales are final for lingerie products. ToyDemon WILL NOT accept requests for exchange or refund of these items.

  • All returns (RMA): Please contact customer service to obtain a RMA number and our return address. Items returned without original packaging WILL NOT be refunded, so please keep all packaging for the 7 day return period. All returns must be shipped with a traceable shipping method and insured for the full value against damage and loss. We WILL NOT be responsible for any returns before receipt. The RMA number must be included on the address or the package will be refused without exception.



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