- Placing An Order
- Discreet Billing & Shipping
- Domestic Orders
- International Orders
- Returns & Replacements
Placing An Order
ToyDemon.com accepts various types of payment::
- Pre-loaded gift cards that can be registered to an address and supports AVS (Address Verification System).
- Debit Cards used through PayPal only.
- All prices and payments are in U.S. Dollar.
If a transaction failed, rest assured that the money was never taken from you. Your banking or credit card institution holds the funds whenever a fund request (order) is made to your credit card. This is known as a pending hold. These holds are placed by your card issuer and will automatically be released by your banking or credit card institution within a few business days depending on their policy. Once the hold is released, it will disappear from your records. We would like to reassure you that on our end, the order was never processed and we could not claim any funds due to the decline.
ToyDemon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
ToyDemon also reserves the right to cancel any order due to any pricing/technical errors, fraudulent activities, and non-serious buyers. Please provide your full real name when placing your order. Any orders with falsified First and Last Names, alias, or initials only (such as A B) will be on hold for verification or canceled.
Discreet Billing & Shipping
When you purchase from ToyDemon.com using your credit card, the charges on your statement will read PDT, T-Demon, or T-Angel depending on the payment method used. We do not store or share any credit card information.
To ensure your shopping experience is as discreet as possible, orders with FedEx shipping are packed in plain brown boxes, and orders with USPS shipping are packed in plain brown boxes or USPS Priority Boxes. Our name appears as "PDT Inc." on the return address. Neither "ToyDemon" nor our logo will appear anywhere on the outside of the package and there will be no mentioning of the nature of the contents (International orders will show commodity as "Novelty Toys”).
All orders will be processed and shipped out within 1-2 business days. ToyDemon.com offers the following domestic shipping:
- 1 Day - Estimated delivery in 1 Business Day
- 2 Days - Estimated delivery in 2 Business Days
- 3 Days - Estimated delivery in 3 Business Days
- 4 Days - Estimated delivery in 4 Business Days
- 5 Days - Estimated delivery in 5 Business Days
- 5-10 Days - Estimated delivery up to 10 Business Days
- Please check to make sure the shipping address is correct and complete. Any additional delivery/return fees due to incomplete address or non-response from the customer will be charged to the customer.
- "FedEx Hold At Location" For security purposes, the recipient must show a government issued photo ID at the time of pick up.
Package will only be held for 5 business days after arrival at the FedEx location before it is returned to sender, any package returned due to non-pickup will incur additional shipping charges including return shipping fees at the expense of the customer.
- Once the order is packed and ready, you will receive a shipping e-mail confirmation with a tracking number that's trackable.
- All estimated delivery dates are estimates only, except for shipping methods with the green check mark. Those shipping methods are guaranteed barring any shipping discrepancies, problems, or weather delays.
- "Free Shipping" is only available within the U.S. 48 contiguous states and the method used is determined by an automated system. Depending on your order size and location, shipping method may differ between orders and we would not know the method used until the system processes the order. Please do not expect or demand a certain shipping method be used on free shipping method based on prior experience. (Due to the extremely high cost and unreliable USPS shipping along with customer complaints about their services to Alaska and Hawaii, we will no longer offer Free Shipping to Alaska and Hawaii)
- "Free Shipping" orders will be processed on the following business day after all regular orders have been processed.
- Signature upon delivery might be required on orders over $200, or per our discretion.
- Saturday, Sunday, and holidays are not considered Business Days.
- If multiple orders are placed and have the same estimated shipping date with the same delivery (or free shipping) method will be combined into 1 package if possible.
- If tracking shows delivered but your package is lost or stolen, a copy of the police report on the stolen package is required before we can refund or reship your order.
ToyDemon.com is now able to ship to all the international countries allowed by the United States. When placing an international order, please pay attention to the following:
- When choosing USPS International shipments require additional customs paperwork and may take approximately 1~3+ weeks from the shipping date to be delivered to you depending on the destination's customs clearance and regulations. FedEx International shipments should be delivered within 3-5 business days if there's no custom delay.
- Please check your country's local customs regulations and be aware of the laws within your country. If certain countries restrict these items for use or sale, ToyDemon cannot be held liable if these items are seized or confiscated by customs.
- The description of "Novelty Toys" and/or "Novelty Toy Accessories" will be used on the customs form to describe the commodity inside the package. No exceptions are allowed.
- All international orders will be marked on the customs form with the actual value of the order. ToyDemon will not be liable for any tariffs, import duties, or international taxes and fees that may be imposed outside the USA if you selected USPS International Shipping. For FedEx International shipping methods, the cost shown is a landed cost, meaning it includes all Duties / Tax / VAT so you don't have to do anything extra.
- When choosing the "First-Class Package International Service" shipping method, the post office does not provide any tracking updates.
If you would like to inquire about shipping to your country, contact us using the "Contact Us" link on the bottom of every page.
Returns & Replacements
For sanitary purposes, ALL SALES ARE FINAL, with the following exceptions:
- Due to the nature of the product, all sales are final unless otherwise stated on the product page. Products with manufacturer's warranty coverage in America will be handled directly by the manufacturer's support department. Any exchanges from the manufacturer are only valid for the same item unless stated otherwise by the manufacturer.
- If you are dissatisfied with an item: Due to the nature of the products, we cannot accept dissatisfaction returns. Only unopened and undamaged packages that are still sealed in their original packaging may be returned within 7 days of receipt. We will issue you a full refund less the shipping fee and a 15% restocking fee. In cases of free shipping, the actual shipping cost for the returned item(s) will be calculated and deducted from the refund. We WILL NOT accept open/used items for return. Any items that are returned to us used or opened will simply be disposed of and we will not issue a refund for them.
- Pre-order cancellation: All pre-order items have a cut-off date. As long as you cancel before the cut-off date, you will receive a full refund. If you cancel past the cut-off date, you will only receive a 50% refund. The remaining 50% will be changed into store credit. For example, you pre-order is $100, and you want to cancel after the cut-off date, we will cancel your order and refund you $50. The remaining $50 will be kept on your account as store credit. All promotional bonus points will also be deducted with the cancellation.
- Bundled products: We WILL NOT issue a partial product value refund on bundled products. Bundled products must be returned all together unopened.
- H Games and DVD: All H Games and DVD are returnable only if unopened. Defective items will be exchanged for the exact same item only.
- Lingerie products: All sales are final for lingerie products. ToyDemon WILL NOT accept requests for exchange or refund of these items.
- All returns (RMA): Please contact customer service to obtain a RMA number and our return address. Items returned without original packaging WILL NOT be refunded, so please keep all packaging for the 7 day return period. All returns must be shipped with a traceable shipping method and insured for the full value against damage and loss. We WILL NOT be responsible for any returns before receipt. The RMA number must be included on the address or the package will be refused without exception.