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Meiki® Real Warranty

 

“Meiki” or written in kanji “名器" means "Legendary Tool" in Japan.

It signifies the craftsmanship and the details that are put into the creation of every product in the ”Meiki” brand. Our sleeve product, the Meiki Real, is no different.

Along with the Meiki Plush Doll and the Meiki Toy Bags, the Meiki Real sleeve is an essential product in the Meiki Brand, bringing you premium products at affordable prices. After all, what good is a premium product if only a few get to experience it?

We stand behind our product and thus we are offering a 6 month warranty against manufacturing defects for the Meiki Real. ToyDemon warrants this product to be free from defects in materials and workmanship under normal use for a period of 6 months from the date of purchase, as evident by the order email/receipt. This warranty is valid within the U.S. only. The warranty is limited to the purchaser and is not transferable.

Here are the instructions on how to claim your warranty for the Meiki® Real:

-Once you receive your Meiki® Real, you will see that there's a card inside that's printed on both sides. On one side is the "Care Guide" which has instructions on how to handle your Meiki® Real masturbator. On the other side, is the "Meiki® Real Warranty Card".

-Please keep this card as you will need this card as a certificate of authenticity in order to file your warranty claim.

-If you believe your Meiki® Real is defective:

      1. Take a few pictures of what you believe to be defective and send it to service@toydemon.com with subject "Meiki® Real Warranty". Remember to mention your order number within the email.

      2. Once confirmed by ToyDemon's customer service, additional instructions will be given on how to proceed with the warranty claim.

 

Before you deem the Meiki® as defective, please keep in mind of the following:

-Normal wear and tear from repeated use is not considered a manufacturer defect.

-Small tears around the entrance that do not affect the use of the item is not considered a manufacturer defect.

-Small blemishes or air bubbles on the exterior of the sleeve that do not affect the use of the item is not considered a manfacturer defect.

-Damages that are on purpose or not following the care guide (such as washing with soap) are not considered manufacturer defects.

If you have any additional questions, please don't hesitate to contact us at service@toydemon.com

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