At ToyDemon, we pride ourselves in providing excellent customer service and ensure all e-mails are answered ASAP. However, the following are the most common causes in causing delayed e-mail responses:
1.Your e-mail server does not recognize our e-mail address and automatically forwards our e-mail to your Bulk or Junk folders. When this happens, regardless of how many times we reply to your e-mail, you will not see it. To ensure delivery to your Inbox, please add to @ToyDemon.com to your address book or safe list.
2. Misspelled e-mail addresses. While some emails are misspelled like @cmcast.net, @hotmil.com, or @yaho.com, are easy to figure out, many others are not so obvious. Please verify you have the correct e-mail address entered when you send in your inquiries.
3. Please note that our hours are 8am ~ 4pm on Weekdays. If you didn't contact us during regular business hours, we won't be able to get back to you until the following business day. Sorry for the inconvenience.