How can I cancel my order?

To cancel your order, please read the following:

Please note that there are few exceptions on when you cannot direct cancel an order:

1. You cannot direct cancel if your order status shows "Complete"

This means your order has been picked, packed, and handed off to the carrier. The option to direct cancel your order will no longer apply and you will need to contact our customer service to work out a Return / RMA.

2. You cannot direct cancel if your order has been partially shipped

When you have a order that has a mix of pre-order products and available products, once the available items are shipped out first even though the order status is still shown as "Processing", then you cannot direct cancel the order. Please contact our customer service to work out a Return / RMA.

3. You cannot direct cancel if your order status shows "On Hold"

When your order status shows "On Hold", that means there's issue with payment or that you have passed your pre-order cut-off date. You will need to contact our customer service to work out a Return / RMA.

 

With that said, here's how you can cancel your order:

For Registered Customers:

 

Login and go to the bottom of any page and under My Account, click on "Past Orders".

 

Once you see the list of your orders, you can see orders that can still be direct canceled will have a "Cancel Order" link.

 

After you click on "Cancel Order" a window will pop out and just select your reason and submit! That's it!

 

 

For Non-Registered Customers:

Go to bottom of the page and under Useful Links, click on "Order Status".

 

Once you click on "Order Status" you will be taken to a page that requires you to fill out all relevant order info. Please put them in accordingly. (If you cannot find your order, then please double check your info)

 

After filling out your information correctly, you will be taken to a order status page, and you will see a "Cancel Order" link as well if direct cancel is still allowed:

 

After you click on "Cancel Order" a window will pop out and just select your reason and submit! That's it!

Should you have any questions or issues, please let us know.

Categories: Cancel Your Order Order Issues Placing Your Order