My tracking shows delivered but I don't have it, what do I do?

If the tracking shows the package as delivered but you don't have the package, please check the following:

1. Check around to see if neighbors or the leasing office received the package for you.

2. Call the shipping carrier (USPS or FedEx) right away so they can do a trace on the package.

3. If the shipping carrier is adamant that the package was delivered to your address, please contact us and we will do our best to help you.

4. Before any reshipment or applicable shipping reimbursement, you will need to file a police report and submit the copy of the report to us as we will need it to claim with insurance. This is also to cut down fraudulent claims that the package is stolen.

Categories: Track Your Order Order Issues