Your order can be canceled as long as the order has not been shipped by sending us an email. If you have received a tracking email, then your package has been shipped out and cannot be retrieved to be canceled. Please contact us immediately if you need to cancel your order.
Yes, we use USPS boxes and plain brown boxes. The sender name is a shorten version of our company name and does not mention ToyDemon.
At ToyDemon, we pride ourselves in providing excellent customer service and ensure all e-mails are answered ASAP. However, the following are the most common causes in causing delayed e-mail responses:
1.Your e-mail server does not recognize our e-mail address and automatically forwards our e-mail to your Bulk or Junk folders. When this happens, regardless of how many times we reply to your e-mail, you will not see it. To ensure delivery to your Inbox, please add to @ToyDemon.com to your address book or safe list.
2. Misspelled e-mail addresses. While some like @cmcast.net, @hotmil.com, or @yaho.com, are easy to figure out, many others are not so obvious. Please verify you have the correct e-mail address entered when you send in your inquiries.
3. Please note that our hours are 7am ~ 4pm on weekdays. If you didn't contact us during regular business hours, we won't be able to get back to you until the following business day. Sorry for the inconvenience.
Coupon codes can only be entered in the shopping cart page as pictured below.
Please enter the code into the coupon code box and click on "Apply Coupon" to apply the code on your order.
If the shipping method supports tracking, you will receive an automated shipping email containing a number for you to use with whatever carrier you pick.
We may from time to time change the name shown in order to maintain our customer's privacy. Currently PDT Inc. or Polydigitech or T-Demon will show up rather than ToyDemon to protect your privacy.
The failed order was never processed on our end but your institution holds these funds whenever a fund request is made. These holds placed by your card issuer will automatically be release back to you within a couple business days depending on their institution policy.
Once the hold is released, it will disappear from your record as if it was never there. We would like to reassure you that from our end, the order was never processed and we could not claim any funds due to the decline.
If your order failed and you did not see any incorrect information, it is best that you contact us. We might be able to inform you why the transaction failed rather than having multiple failed pending charges.
The carrier may need time to initialize the information online. If you do not see any information at first, please try again at a later time. If information is still not updated after a business day, please let us know.
For orders shipped with First-Class Package International Service, tracking information is not publicly available as stated on the shipping method page of checkout.
Other than your order, we will never send advertisements or marketing material to your shipping or billing address.