Here at ToyDemon, we are always trying to improve our website usability and customer experience.
The ability to let customer cancel the order by themselves has always been a feature that we wanted to do. Finally with the new website, we have been working hard with our developer to make it work with the payment processor. We are now happy to unveil this feature to our customers.
However, just the same as big retailers, there are few exceptions for when you cannot direct cancel an order:
1. You cannot direct cancel if your order has a status of "Complete"
This means your order has been picked, packed, and handed off to the carrier. The option to direct cancel your order will no longer apply and you will need to contact our customer service to work out a Return / RMA.
2. You cannot direct cancel if your order has been part