You can directly cancel your order within your account dashboard:

Please note that there are few exceptions on when you cannot direct cancel an order:

1. You cannot cancel in your dashboard if your order status shows "Complete".

This means your order has been picked, packed, and handed off to the carrier. The option to direct cancel your order will no longer apply and you will need to contact our customer service to work out a Return / RMA.

2. You cannot cancel in your dashboard if your order has been partially shipped.

When you have a order that has a mix of pre-order products and available products, once the available items are shipped out first even though the order status is still shown as "Processing", then you cannot direct cancel the order. Please contact our customer service.

3. You cannot cancel in your dashboardif your order status shows "On Hold".

When your order status shows "On Hold", that usually means your order contains pre-order or special-order products or there might be an issue with your payment. You will need to contact our customer service for more information.

4. You cannot cancel in your dashboard if you canceled too frequently.

Your account will be flagged and lose the ability to cancel if you cancel too frequently.