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ToyDemon
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« on: June 17, 2009, 12:19:39 PM » |
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Here you'll find answers to questions asked about shipping, billing, and ordering. If you don't find your answer here, simply reply the topic and post your own questions. We'll try our best to answer them.
Q. My transaction failed but it's showing up on my credit card?
The failed transaction were never processed on our end but your institution reserves the funds whenever a fund request is made. Those transactions will automatically be release by your banking or credit card institution within a couple business days depending on your banking institution policy. We would like to reassure you that from our end, the order were never processed and that the pending charge will be release.
If your credit card failed and you don't see any wrong information, it's best you email us. We might be able to inform you why it failed, rather than having multiple failed pending charges.
Q. Do I need to register to order?
No, simply click on "Register or Checkout Anonymously". Fill out your Billing/Shipping information and just leave out the make an account information.
Q. Is your shipping discreet?
Yes, we used unmarked USPS or brown boxes. The return name is a shorten version of our company name and not ToyDemon. The return address is our P.O. box for USPS and we used a residential address for FedEx for our customer's discretion.
Q. How do I get a tracking number?
You will receive a shipping email containing a number for you to use with whatever carrier you pick. Registered members can check their order status on our site.
Q. What will show up on my Billing Statement?
Only our company name will show up rather than ToyDemon. Our company's name is listed in the checkout form for your convenience.
Q. Do you accept Check/Money Order/Cash?
Sorry we don't. However our system is setup to accept Visa and American Express Gift Card for our customers who wants to pay discreetly.
Q. Why is ToyDemon not responsible for any lost or damaged shipment with USPS?
On many other online stores, you'll notice somewhere hidden on their site it states that their responsibility ends with the carrier. Meaning they aren't responsible for it once they ship it. That's actually on our site too, but we feel that we should be upfront with our customer. USPS is cheap but at a cost to reliability. During Tax and Holiday seasons, we've experienced damaged, incorrect routing, delays, lost, and once a package was damaged and mark signed for when the customer never signed for it and it showed up completely destroyed. These are the reasons we worked hard to add FedEx as a carrier. All FedEx packages includes real tracking, insurance, and we even pay for indirect signature at no cost to our valued customers.
Q. Do you send anything to my shipping or billing address?
Other than your order? No we will never send advertisements to your shipping or billing address.
Q. Do you send to P.O. Box?
If you want your order to ship to a P.O. Box, please use USPS as your shipping method.
Q. What carrier do you use for free shipping?
Depends really on the location, size, and weight of the package. However no matter what carrier it's shipped with, we'll give it insurance and signature delivery to give you peace of mind.
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« Last Edit: July 14, 2009, 07:52:06 PM by ToyDemon »
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live23
Newbie
Posts: 1
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« Reply #1 on: July 12, 2009, 08:59:06 PM » |
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do you send to p.o.box
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ToyDemon
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« Reply #2 on: July 14, 2009, 07:52:50 PM » |
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Yes we do, please use USPS as your shipping carrier.
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ColdNorth
Newbie
Posts: 4
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« Reply #3 on: September 16, 2009, 02:29:39 PM » |
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For shipping to Canada, I am wondering want do you write for the content description on the customs form (it would be nice for other consumers to have that information listed in the shipping page).
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ToyDemon
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« Reply #4 on: September 17, 2009, 10:25:10 AM » |
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For onacups it'll be stated as plastic toy, for onahole it'll be stated as rubber toys.
Since we insure all international packages, we put the full value of the order on customs form. Duty and GST/PST may apply. We are working on international shipping with Fedex and including duty, GST/PST in the order so that Canadian customer gets one price to the door.
Thanks for the suggestion and everyone's comment will go into making our site even better.
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Thunderhead
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« Reply #5 on: September 29, 2009, 11:07:41 PM » |
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I asked about my payment method being debit and I managed to get the following:
"If you have a debit card with Visa or Mastercard logo, they would work on our site also. If you do not have a debit Visa or Mastercard or if you continue to have problem checking out, we may be able to set something up for you."
Now after I checked my debit card, I realize that it does not have the Visa or Mastercard on it.
I have funds in my Paypal account so I was wondering I can just use that to pay instead.
Also, I have my fund in CAD which shouldn't be a problem since I pay my domain fee with CAD (which converts to USD).
What can I do now? (btw my fund isn't ready until next Wednesday or Oct. 7)
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Things to get from ToyDemon:
- Toysheart Erotic Elder Sister
- Toysheart Innocent Little Sister
- Toysheart Manbou
- Toysheart My Honey (to get soon)
- H2O Climax
That's a big list... I'll probably go broke...
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darkelf1234
Newbie
Posts: 2
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« Reply #6 on: September 30, 2009, 10:26:34 PM » |
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Hi, can i ask when can your products can ship to other country like Asia?
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ToyDemon
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« Reply #7 on: September 30, 2009, 11:37:13 PM » |
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Where are you located? Most of these items should be widely available to you.
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darkelf1234
Newbie
Posts: 2
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« Reply #8 on: October 02, 2009, 10:49:14 PM » |
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i'm from Singapore, so is it possible to ship here?
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Sevenfold
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« Reply #9 on: November 12, 2009, 03:32:51 PM » |
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Do you guys accept Debit if its not a Visa or Mastercard?
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ToyDemon
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« Reply #10 on: November 13, 2009, 10:37:54 AM » |
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If it is a Visa/Mastercard Debit card then yes.
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yooncho1015
Newbie
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« Reply #11 on: November 14, 2009, 07:38:00 PM » |
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Hi,,
do you write down on the front side of the box
what is in the package??
cuz i live in a school and don't really want people to know what is in the package...
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Thunderhead
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« Reply #12 on: November 14, 2009, 09:58:47 PM » |
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Hi,,
do you write down on the front side of the box
what is in the package??
cuz i live in a school and don't really want people to know what is in the package...
the packaging is discreet enough that it looks like a regular parcel. in details, it will say "plastic toy" for the onaholes and "toy accessory" for any lubricants or add-ons to your toy. it will arrive in a solid cardboard box packaging. the product is then wrapped in simple brown paper to keep it concealed even after opening. though my main concern is that you live in a school environment where there tend to be more "red-tape" so really, it all depends on how well you a) hide the thing when not in use, b) being discreet when using it and c) not attracting attention when receiving the parcel. my father got the parcel before i did (which was off my calculation) and he didn't suspect a thing. |
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Things to get from ToyDemon:
- Toysheart Erotic Elder Sister
- Toysheart Innocent Little Sister
- Toysheart Manbou
- Toysheart My Honey (to get soon)
- H2O Climax
That's a big list... I'll probably go broke...
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