Our Website and Products
- What is the currency of the prices on the site?
- Where do these products come from? I've never seen some of these products
- Is TENGA, Meiki, or all these items really that good?
- Is TENGA Onacup disposable?
- What kind of lubricant should I use if I want to add additional lubricant to my cup or hole?
- Can I re-use TENGA Cups or clean TENGA Cups?
- Since we are in the US, do we need US TENGA?
- What kind of lotion do these products come with?
- Where can I get coupon codes?
- Why did you guys redesigned your website?
Email support and Newsletter
- How to contact us
- Why was my email not answered?
- How is the newsletter sent out and how often do you send it out?
- How to subscribe to ToyDemon Newsletter
- How to I unsubscribe from your Newsletter?
Placing an Order and Payment
- How do I place an order without registering for an account
- How do I use the coupon code on the checkout page
- How do I use my Gift Code on the checkout page
- What will show up on my Billing Statement?
- My transaction failed but it's showing up on my credit card?
- I tried to use my debit card and it is coming up "declined" I have verified that the funds are available and the information entered is correct...
- Do you accept Check/Money Order/Cash?
- Do you accept Paypal/Google Checkout? I seem to remember checking out with Paypal/Google Checkout on your site
- Do you accept Gift Cards?
- Is there sales tax on my order?
- Can I cancel an order?
Shipping & Delivery
- Is your shipping discreet?
- How long does it take to process an order for shipping
- How do I get a tracking number?
- What do I do with the shipment number from the automated email?
- Why isn't there tracking information for my order?
- Why is ToyDemon not responsible for any lost or damaged shipment domestically with USPS?
- Do you send anything to my shipping or billing address?
- Do you send to P.O. Box and APOs?
- What carrier do you use for USA free shipping?
- What do you write on customs form for international shipping?
- What if no one is home when the package comes?
- Why did my package not arrive when it was supposed to?
Bonus Points
- My order from 1-2 years ago are not on my order history and I don't see bonus points for them
- How do I redeem my Bonus Points for GC?
Answers
Our Website and Products
What is the currency of the prices on the site?
All prices on our site are in U.S. Dollars
Where do these products come from? I've never seen some of these products
Most of the products we offer are from Asia. We try to provide some of the best items available from around the world. Many of these items are well known internationally but may not be known here in America.
Is TENGA, Meiki, or all these items really that good?
We don't and won't hype things that we aren't impressed by. We bring some of the best products to USA. These item are well know internationally due to their superior design. We have great items for all different budgets. With some items under ten bucks, give it a shot and you'll find out.
Is TENGA Onacup disposable?
Yes. All TENGA or other brand onacups are designed to be disposable. It's more hygienic and trouble-free.
What kind of lubricant should I use if I want to add additional lubricant to my cup or hole?
User should only add water-based lubricant. Silicone or oil based lubrication should not be used on any of our products. It can cause damage to the product.
Can I re-use TENGA Cups or clean TENGA Cups?
Since TENGA Cups is designed to be disposable, we do not recommend multiple uses. However there are users re-using TENGA Cups by
- Wearing a WATER-BASED lubricated condom while using TENGA Cups
- Cleaning TENGA Cups after each use. More information is available from other users on the forum. (ToyDemon does not recommend it and is not responsible for any damages)
Since we are in the US, do we need US TENGA?
U.S. TENGA stands for Ultra Sized. It is about 2 inches longer than the regular models and wider in diameter. However the regular models will fit most people, the material is very stretchy and soft insertion should not be a problem. If you find regular sizes too tight then go for the U.S. TENGAS.
What kind of lotion do these products come with?
If the item is marked lotion included, it will come with a water-based lotion. Use only water based lotion on all items from ToyDemon useless instructed other-wise by the manufacturer.
Where can I get coupon codes?
Our prices are one of the best for imported adult toys, however everybody like deals (including all of us here). All we can say is like us on Facebook or sign up for our newsletter, you'll never know what will show up there.
Why did you guys redesigned your website?
We spend a lot of time on designing our current website. Our original site was designed to be unique just like the products we carry. It worked for us for a long time but we needed more room to grow as our product line grew. As the needs of our site and customers grew, our site has been changed and upgraded to reflect this. Currently this is ToyDemon version 3.03.
Email support and Newsletter
How to contact us
Please use the contact us form at Contact Us for the best way to contact us about anything.
Why was my email not answered?
The most common cause to this problem we've seen is that our email is unfamiliar to your email account and it sometimes gets forwarded to Spam/Junk folder. When this happens, no matter how many times we reply, you will never see it. Please check your spam/junk folder and make sure your email does not block any email from toydemon.com .
The second most common cause is misspelled emails. Sometime we receive a lot of questions from customer who misspelled their email. Our answer bounces and many continue to write back saying they did not receive a respond using the same misspelled email address again. Some are easy to figure the misspelling like @cmcast.net, @hotmil.com, or @yaho.com but many are not so obvious.
Depending on the nature of your inquiry, there could also be a delay in your reply. However most emails are answered ASAP.
How is the newsletter sent out and how often do you send it out?
Newsletters are sent out through email format only. Currently our newsletter is sent about once to twice a month.
How to subscribe to ToyDemon Newsletter
Please signin to your account or register for an account if you do not have one and there will be a checkbox under your account details for Newsletter subscription. If you would like to sign up for newsletters without an account, please let us know using the contact us form.
How to I unsubscribe from your Newsletter?
Every newsletter has a unique unsubscribe link on the bottom. Clicking on the link will open the unsubscription confirmation page. Simply click on the confirmation and your email is instantly removed, no need to wait.
If you are a registered customer, you can also unsubscribe from the newletter by signing into your account. After signing in, go to "My account" on the top and click on the Newsletter subscription box and submit.
Placing an Order and Payment
How do I place an order without registering for an account
Please use the following steps to checkout on our site without making an account.
- Add all the items you wanted to purchase into your cart
- Proceed to checkout
- Fill in all billing information and shipping information
- Fill in your email
- Click on the bottom half of the page where it saids "Click here to continue"
- Choose a shipping method you wish to use
- Enter your Credit card information under "Payment Method"
- Click the little box to accept our site's "Terms & Conditions" and "Privacy statment"
- Click on "Review & Confirm Order"
- The page will show you all the information on your order for review. Please click "Submit Order" to place your order or "Modify Order" to edit any information
How do I use the coupon code on the checkout page
Please enter the code into the coupon code box and click on "Use" to apply the code on your order.
How do I use my Gift Code on the checkout page
Gift Certificate code is apply to your order on the checkout page process.
- Under payment method, click on the Gift Certificate circle button.
- Enter the gift code into the code box and click on "Apply Gift Certificate" to apply the code on your order.
*Note if you decide not to checkout after applying the gift certificate code, you must click on "Remove" on the checkout page to free the code from this session.
What will show up on my Billing Statement?
Only our company name will show up rather than ToyDemon. Our company's name is listed in the checkout form for your convenience.
My transaction failed but it's showing up on my credit card?
The failed transaction was never processed on our end but your institution holds the funds whenever a fund request is made. Those holds are placed by your card issuer but will automatically be release by your banking or credit card institution within a couple business days depending on your banking institution policy. Once the hold is released, it will disappear from your record as if it was never there. We would like to reassure you that from our end, the order was never processed and we could not claim any funds due to the decline.
If your credit card failed and you don't see any wrong information, it's best you email us. We might be able to inform you why it failed, rather than having multiple failed pending charges.
I tried to use my debit card and it is coming up "declined" I have verified that the funds are available and the information entered is correct...
Debit Card systems and their address verification system varies from bank to bank and may not be compatitble causing a decline even if the debit card is endorsed by Visa or Mastercard.
Do you accept Check/Money Order/Cash?
Sorry we don't. However our system is setup to accept American Express Gift Card for our customers who wants to pay discreetly.
Do you accept Paypal/Google Checkout? I seem to remember checking out with Paypal/Google Checkout on your site
Yes, in the past we offered both Paypal and Google Checkout. There were policy changes by the payment providers which made it no longer possible for us to use them as a payment method. However we are constantly working to see if we can add it again.
Do you accept Gift Cards?
Gift Cards fully compatible for use online like American Express Gift Card will work on our site. Be sure to register the shipping address with the gift card provider. If you are unable to register a fully address with the issuer, then the gift card will likely not work with our site.
Is there sales tax on my order?
Sales tax is collected on all order shipped within the state of Illinois.
Can I cancel an order?
Your order can be canceled as long as the order has not been shipped. Please contact us if you need to cancel your order.
Shipping & Delivery
Is your shipping discreet?
Yes, we used unmarked USPS or brown boxes. The return name is a shorten version of our company name and not ToyDemon.
How long does it take to process an order for shipping
All orders will be processed and shipped out within 1-2 business day.
How do I get a tracking number?
If the shipping method supports tracking, you will receive an automated shipping email containing a number for you to use with whatever carrier you pick.
What do I do with the shipment number from the automated email?
For tracking on FedEx shipments, please go to www.fedex.com
For delivery confirmation on USPS shipments, please go to www.usps.com
If you are unsure of the carrier, you can go to google.com and search the number given.
Why isn't there tracking information for my order?
The carrier may need time to initialize the information online. Please try again later. If information is still not updated after a business day, please let us know. For International First-Class mail service, tracking information is not publically available as stated on the shipping method page of checkout.
Why is ToyDemon not responsible for any lost or damaged shipment domestically with USPS?
On many other online stores, if you look hard enough you'll notice somewhere hidden on their site it states that their responsibility ends with the carrier. Meaning they aren't responsible for it once they ship it. That's actually on our site too, but we feel that we should be upfront with our customer. USPS is cheaper but at a cost to reliability. During Tax and Holiday seasons, we've experienced damaged, incorrect routing, delays, lost, and once a package was damaged and mark signed for when the customer never signed for it and it showed up completely destroyed with a shoe print and a note saying received in this condition... These are the reasons we worked hard to add FedEx as a carrier. All FedEx packages will include real tracking, delivery estimate and insurance at no extra cost to our valued customers. FedEx isn't perfect either but at least you are protected.
Do you send anything to my shipping or billing address?
Other than your order? No we will never send advertisements to your shipping or billing address.
Do you send to P.O. Box and APOs?
Yes we do, if you do not see any shipping options for your address, please let us know.
What carrier do you use for USA free shipping?
Depends really on the location, size, and weight of the package. The process is automated and the algorithm are periodically updated so there is no definite answer.
What do you write on customs form for international shipping?
Please visit our shipping policy page for up-to-date information on this matter.
What if no one is home when the package comes?
If no one is at home, the package may be left at your residence or office. However, the package will not be left if the driver deems that the package could be in jeopardy if left at that specific address. If you would like to sign for your package, please specify "Signature Required" in the Customer Note section when you order. Signature will be required on all orders over $300. Signature may not be available for some shipping methods.
Why did my package not arrive when it was supposed to?
Sometimes a package cannot be delivered on time due to weather delays or acts of nature. ToyDemon cannot refund shipping charges for these reasons. In addition, if an inaccurate address was provided when ordering, delivery may be delayed.
If your order appears late, please remember:
- All orders will be processed and shipped out within 1-2 business day, with the exception of FedEx Express orders (Standard Overnight / 2nd Day / Express Saver) placed before 2:30pm CDT will be shipped out on the same day.
- Saturday, Sunday, and holidays are not considered business days. For holidays add one business day to all delivery methods.
- All international orders are subject to customs clearance which may sometimes cause delay.
Bonus Points
My order from 1-2 years ago are not on my order history and I don't see bonus points for them
Bonus Points is a part of the new system of ToyDemon's latest site version. All orders on the new system from registered users will obtain bonus points. Unfortunately previous order will not retroactively obtain bonus points. For more information, please visit the Bonus Points information page here
How do I redeem my Bonus Points for GC?
Here is how to redeem your points:
- Go to the top of the page you will see "Account", and then click "Sign in".
- After signing into your account, go to the top of the page "Account", and then click "My account".
- Go to the "Bonuses" tab, and click "Convert to GC".
- In here, you will be able to redeem the points for a Gift Certificate to use on ToyDemon.
